Author Archives: Rachel Davidson

Compass will shortly undergo essential system maintenance and will be unavailable to all users from 20th August 2018 for 48 hours. This includes HQ staff users and the Scout Information Centre.

During this time, Atlantic Data will still be available for processing disclosures that have already been initiated within the disclosures system. Whilst Compass is offline, it will not be possible to initiate any new applications or update any details such as name, date of birth or address as these details must be updated within Compass.

We apologise for any inconvenience this may cause.

We have been notified of an issue with the system that processes SMS messages from Compass that is preventing SMS messages from sending. This issue is thought to have started from approximately 7th May 2018 therefore it would be best to assume that messages requested after this time have not been delivered (though it is possible that some have sent).

We are currently investigating the issue and have disabled the system until we are able to resolve it. Please do not request to send any SMS messages from the Compass messaging functionality as they will not be delivered.

You can still send emails and Compass alerts to other members using the Compass messaging functionality as these remain unaffected by the issue with SMS messages.

We thank you for your patience whilst we work to resolve this issue.

20/06/2018 Update: This issue has been resolved. A fix was successfully deployed on 19 June to ensure that data is automatically synced between Compass and Atlantic Data. Thank you for your patience whilst we worked to resolve this issue.

 

There have recently been some issues with the automatic synchronisation between Compass and Atlantic Data (see update from 11th June).

As an interim solution, we will be manually syncing the data between Compass and Atlantic Data each working day as of 15th June. Over the weekend, Disclosures can still be requested manually from Compass. All other data will then be updated as usual the next working day.

We will be continuing to investigate the situation closely to identify the root cause of the issue and develop an longer term fix. We apologise for any inconvenience caused and thank you in advanced for your patience whilst we work to resolve this issue.

20/06/2018 Update: This issue has been resolved. A fix was successfully deployed on 19 June to ensure that data is automatically synced between Compass and Atlantic Data. Thank you for your patience whilst we worked to resolve this issue.

 

There have recently been some issues with the automatic synchronisation between Compass and Atlantic Data (full details can be found on the update from 11th June).

As of 12th June 2018 all disclosure data has now been updated and is showing accurately on Compass. 

We will be continuing to monitor the situation closely to identify the root cause of the issue. We apologise for any inconvenience this may have caused.