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Adding a member who had a previous record

When adding an adult to Compass using the Adult Joining Process, Compass will prompt you to enter details about the member such as title, surname, previous surname (if applicable), date of birth, gender and postcode. Compass will use these details to see if there are any existing records that match the information provided.

If you know that the member has a previous record but it does not return in the results, it is likely to be because their postcode has changed since their existing record was last updated or they might have changed their surname but not provided that information initially. If you enter their previous postcode or surname and the existing record is returned in the results, they will be able to update these details once you have assigned them a new role.

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