Alerts not being received when roles are closed

There is a Compass alert which is sent to Appointment Secretaries when a role is closed in Compass, we have had reports that some Appointment Secretaries are not receiving alerts for certain people/roles. Please be aware that the alert is only sent when roles in ‘FULL’ status are closed, alerts are not sent for roles closed in ‘PRE-PROVISIONAL’ or ‘PROVISIONAL’ status.