Search the FAQs on the site:

I have access to recommend/grant permits though Compass, but I can’t see the ‘Add Permit’ button?

If you role means that you should have access to recommend or grant a permit using Compass, you may find that you need to scroll down to the bottom of the Member’s ‘Permits’ page to be able to view the ‘Add Permit’ button.

You can find more guidance on recommending and granting permits here, along with who has access to do what in Compass here.

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