If you are having trouble resetting your password, it may be because you are entering your membership number with the leading zeros (e.g. 00012345.) Please enter your membership number without the leading zeros instead (e.g. 12345) and this should allow you to proceed.
We are currently working to resolve this issue so that membership numbers can be entered in either format.
Please make sure that when you are entering your personal details to reset your password, that they match those held on your Compass record. If you are unsure what any of these details are, please ask someone locally with access to Compass or contact the Scout Information Centre who will be happy to help you.