During the weekend (6th-7th February 2016) a glitch with one of the overnight sync’s occurred and some roles that were showing as pre-provisional or provisional role status changed to full in error.
A temporary fix has been put in place and all roles incorrectly changed have been amended back to the status they were showing as previously.
The permanent fix to ensure roles are showing the correct status is being worked on, however in the short term to change a role from pre-provisional or provisional to full you will need to click on the roles tab in a members record then click edit next to the role, if all the approval fields have been completed when you click save the role will save as a full role.