The Good Service/Gallantry/Long Service Award I have been awarded is not showing on my record?

Awards do not appear in Compass until at least three full months have passed from the date of issuing by UKHQ. This allows time for the award to be presented locally to the member before it appears on their Compass record. The last update of award information to Compass was in August 2017. Any award issued since this date will appear on the Member’s record in the future.