What’s New

Please see below for the latest updates to Compass and Atlantic Data.

Essential System Maintenance

Compass will shortly undergo essential system maintenance and will be unavailable to all users from 20th August 2018 for 48 hours. This includes HQ staff users and the Scout Information Centre.

During this time, Atlantic Data will still be available for processing disclosures that have already been initiated within the disclosures system. Whilst Compass is offline, it will not be possible to initiate any new applications or update any details such as name, date of birth or address as these details must be updated within Compass.

We apologise for any inconvenience this may cause.

SMS Messages

We have been notified of an issue with the system that processes SMS messages from Compass that is preventing SMS messages from sending. This issue is thought to have started from approximately 7th May 2018 therefore it would be best to assume that messages requested after this time have not been delivered (though it is possible that some have sent).

We are currently investigating the issue and have disabled the system until we are able to resolve it. Please do not request to send any SMS messages from the Compass messaging functionality as they will not be delivered.

You can still send emails and Compass alerts to other members using the Compass messaging functionality as these remain unaffected by the issue with SMS messages.

We thank you for your patience whilst we work to resolve this issue.