Welcome to your Compass support site

What is Compass?

Compass is a free, secure tool from The Scout Association to help you keep track of your adult Members in Scouting. Researched, developed and tested with Members in a range of Scout roles, Compass can perform a range of functions to make many aspects of Scout admin quicker and easier to manage in one place. The system safely stores data about adult members and allows you to perform useful tasks with that information.

What support is available to help me?

Check out the Top Tips resource for using Compass yourself and supporting others to use Compass.

This support site has been set up to help you use Compass. It provides a range of guides and resources, all of which aim to answer any questions you may have, helping you to complete processes you need to carry out as part of your role.

Use the menu along the top of the page to navigate the site and explore the different help available.

Local Support

If you find the above information does not solve your query there is more help at hand. Your County/Area/Region (Scotland) has a Compass Champion who, along with your County/Area/Regional team, can help you with how Compass is being used in your local area and the support available. In particular, if there is information which you think is missing or incorrect on Compass then this is likely to only be known locally, therefore it’s best to contact them first.

To find out who your Compass Champion is or what support there is available to you locally, please contact your local line manager or your County/Area/Region Commissioner.

HQ Support

If you have any queries which are not answered here or by someone locally, please contact the Scout Information Centre and they will assist you with any queries. You can reach them via email at Info.centre@scouts.org.uk or via phone on 0345 300 1818 (local rate) or 020 8433 7100. Normal opening hours are 9am-5pm, Monday to Friday.

Compass has been designed to be compliant with the UK’s data protection requirements and undergone rigorous independent security testing. The Scout Association currently holds the ISO27001:2013 standard for the administration and support of scouting activities by the staff of The Scout Association based at its UKHQ at Gilwell Park. Information Security and Data Protection experts have also engaged in the testing and development of Compass to ensure it meets all relevant legislation.

Please see the FAQs site for more information.

Data Protection

The Scout Association takes its data protection responsibilities very seriously. Information about The Scout Association’s Data Protection Policy and your responsibilities within this, please click here.