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Who receives different emails and alerts from Compass, and what format are they sent in?

There are a number of different alerts and emails which are sent automatically by the system when certain processes are carried out in Compass. For example, when a new adult is added or a permit is granted. For each, the identified recipient will receive either an alert (which they can view when they log in to Compass) or an email, depending on what has been set up. They won’t receive both for the same message.

You can find details of which alerts and emails are sent, including what triggers them, who they’re sent to, what format they’re sent in and the outline content in this document. The content of the messages and who they are sent from is dependent upon their nature and the tasks they relate to.

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