Search the FAQs on the site:

Why have I received an email informing me that a new adult has been added when it should have been that a new role has been added to an existing Member?

This is a known error which we’re currently investigating to find a solution. Apologies for any inconvenience it may have caused.

Updates regarding this issue and any others relating to Compass can be found on the Latest Updates page on the Compass Support Site.

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