How to reset your password for Compass


Roles: All

Process overview: This process allows users already registered for Compass to reset their lost or forgotten Compass password.

Process: How to reset your password for Compass

  1. Please go to the Compass login page
    This should display the following screen:
  2. On the page, click on the ‘Reset your password’ link. A new screen will open (see below).

    On the page, complete the fields below, ensuring all information entered is correct as per the data recorded for that person on Compass:

    • Username.
    • Date of birth.
    • Membership number.
    • Email address.

      Click on the ‘Submit’ button.

  3. Once you have clicked the ‘Submit’ button:
    • Postcode.
    • Security answer.
    • New password.
    • Confirm password.

      Enter valid details and click on ‘Submit’ to set the new password.

  4. Once you have clicked the ‘Submit’ button:
    • If any of the details entered are not valid you will see a corresponding error message (see example below).

    • If all the details entered are valid, you will see a message confirming that your password has been successfully changed (see example below).

  5. Click on the ‘Sign into your account’ link (as shown above) to go to the login page and sign in using your updated credentials.
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