It can take up to 24 hours (usually overnight) for any changes and amendments made to records to appear on reports. If information is not displaying correctly on Compass is still not showing correctly in reports after this please contact the Information Centre.
Frequently Asked Questions
Search the FAQs on the site:
Report
Why does mandatory ongoing learning show as due for renewal if the role doesn’t require it?
When using the Adult Training Search for Manadatory Ongoing Learning Due For Renewal, the results will show all the members who have previously undertaken mandatory ongoing learning that is expiring within X months. The search will include all members not just those who currently hold roles that require mandatory ongoing learning to be completed.
Once the results have been returned you can use the role filters to select only those roles that are required to renew their mandatory ongoing learning.
I have run a report/done a search for permit holders but cannot see the contact details for them, how do I get in touch?
When searching for Permit holders and Assessors/Advisers for Nights Away and Activities you will receive results including all adult members, but only be able to see the contact details of those in your hierarchy, or outside your hierarchy if their visibility settings allow this. To get in touch you can try searching for their Commissioner via the Member Search and ask them to put you in contact.