If you need to process your disclosure through Atlantic Data, it is really important that when you click the button to request a disclosure in Compass you make sure that you log in to Atlantic Data as well, using the login screen that opens automatically. If you do not login to Atlantic Data at this point, the disclosure will not have been requested properly and the Member will not appear in Atlantic Data. You can find guidance on doing this and more information on how to request a disclosure here.
If you have accidentally requested a disclosure without logging in to Atlantic Data, then an overnight process will automatically request the disclosure in Atlantic Data as well. You should wait until the next day to check Atlantic Data for the member whose disclosure you are trying to process. If you still cannot find the member in Atlantic Data the next day, you will need to contact the Scout Information Centre for assistance.