Webinar 10 March

On Thursday 10 March we held a webinar for Phase One users, walking through Compass, and then the User Support Site. You can access the recording of these webinars and the slides and transcript of the questions and answers.

Webinar Slides (PPXT)

Webinar Slides (PDF)

Webinar Recording (Youtube)

Webinar Questions and Answers (PDF)

Thank you to everyone who joined us on the webinar on Wednesday. The next webinar will be on Wednesday 6th April, 7.30-8.00pm and you can register for it here.

 

Compass Updates 17th March 2016

Updates to Compass since  the 10th March 2016

Over the past few days we have made a few changes to Compass and the support website on the back of the feedback you have been providing to us.

Updates to Compass –

  • The Permit Report has been updated to improve the usability of the report.
  • New automatic emails have been launched, the emails and alerts are sent from Compass overnight based on an action that is completed
    • Permit has been approved – Email to Assessor
    • Permit has been  rejected – Email to Assessor
    • Permit has expired – Alert to Member and Commissioner
    • Member personal details, visibility, emergency details and communications preferences – Email to Member
    • Password updated – Email to Member
    • Any full role closed – Alert to Appointment Secretary and line manager
    • Wood badge recommended confirmation- Alert to County Training Manager and Training adviser

 

New FAQs added based on your questions, feedback and reported issues –

How can I make sure that the most recent alerts appear at the top of my homepage in compass?

A small number of permits which were started when Compass was available locally last year and are currently ‘in progress’ are not able to be completed. What should you do if this is the case?

I am using a completed ‘Assessment Checklist Form’ to add to Compass the details of a permit granted whilst Compass was unavailable locally. However, the granting Commissioner at the time is no longer in post. What should I do?

As a District or County/Area/Region Administrator why do I have access to add permits?

Who has access to Compass?

Disclosure checks seem to be stuck at LPF (Local Police Force) for a long time, why is this?

Resources for all Compass Users

Now that all adult members of Scouting are able to login to Compass we thought we’d remind you about some of the resources that are available as you re-familiarise yourself with Compass.

Registering

If you’ve never registered to use Compass you will need to do so before you login. Guidance of registering can be found here.

Logging In

If you have previously registered for Compass your existing username and password are still valid and can be used to login. You can retrieve your username (having it sent to the registered email address for your account) or reset your password as needed, and more guidance on that can be found here.

If you are having problems with registering, retrieving your username, or resetting your password please ask another Compass user to view your profile and check that all of the information you are using matches that on your Compass profile, if it doesn’t someone will need to update your Compass record before you complete these forms.

Getting to Know Compass and Getting Support

A wide range of resources have been developed to help you get used to using Compass.

There is a suite of 14 videos to help you with key processes, and these can be viewed here.

The videos can be downloaded for offline use here.

A range of FAQs have been written, new FAQs are listed on the Latest Updates page.

A range of Quick Start Guides and User Guides can be found on the Support Page, along with the relevant videos.

Your local Compass support team, who have had access for several weeks, may be able to offer support in learning to use Compass.

The Scout Information Centre will be open extended hours, 8am-7pm Monday-Friday, and Saturday March 19 9am-5pm to help (9am-noon on Saturday’s going forward). You can call us on 0845 300 1818 or 020 8433 7100, email info.centre@scouts.org.uk or ask a question on Twitter @ScoutInfoCentre.

Using Uservoice

Members using Compass have been using Uservoice to report issues  and this has been working well, meaning that members receive the quickest response possible. Uservoice can be found by clicking on the red speech bubble with the white question mark in the top-right of the main screen and all pop-up windows (see image below). Further guidance on using Uservoice can be found here.

Superuser Role

Now that all adult members have access to Compass, Superusers will be able to hand their processes over to those with the appropriate roles on Compass. Superuser roles will be ended on April 30 2016.

Updating Records

County teams of Commissioners, Appointments Secretaries and Superusers along with other Managers and members with Training roles, have been working locally to ensure that as much data as possible was accurate for Phase 4, however you may still find that some of your information is out of date, please be patient whilst these records continue to be updated locally.

Resources for all Compass Users

Now that all adult members of Scouting are able to login to Compass we thought we’d remind you about some of the resources that are available as you re-familiarise yourself with Compass.

Registering

If you’ve never registered to use Compass you will need to do so before you login. Guidance of registering can be found here.

Logging In

If you have previously registered for Compass your existing username and password are still valid and can be used to login. You can retrieve your username (having it sent to the registered email address for your account) or reset your password as needed, and more guidance on that can be found here.

If you are having problems with registering, retrieving your username, or resetting your password please ask another Compass user to view your profile and check that all of the information you are using matches that on your Compass profile, if it doesn’t someone will need to update your Compass record before you complete these forms.

Getting to Know Compass and Getting Support

A wide range of resources have been developed to help you get used to using Compass.

There is a suite of 14 videos to help you with key processes, and these can be viewed here.

The videos can be downloaded for offline use here.

A range of FAQs have been written, new FAQs are listed on the Latest Updates page.

A range of Quick Start Guides and User Guides can be found on the Support Page, along with the relevant videos.

Your local Compass support team, who have had access for several weeks, may be able to offer support in learning to use Compass.

The Scout Information Centre will be open extended hours, 8am-7pm Monday-Friday, and Saturday March 19 9am-5pm to help (9am-noon on Saturday’s going forward). You can call us on 0845 300 1818 or 020 8433 7100, email info.centre@scouts.org.uk or ask a question on Twitter @ScoutInfoCentre.

Using Uservoice

Members using Compass have been using Uservoice to report issues  and this has been working well, meaning that members receive the quickest response possible. Uservoice can be found by clicking on the red speech bubble with the white question mark in the top-right of the main screen and all pop-up windows (see image below). Further guidance on using Uservoice can be found here.

Superuser Role

Now that all adult members have access to Compass, Superusers will be able to hand their processes over to those with the appropriate roles on Compass. Superuser roles will be ended on April 30 2016.

Updating Records

County teams of Commissioners, Appointments Secretaries and Superusers along with other Managers and members with Training roles, have been working locally to ensure that as much data as possible was accurate for Phase 4, however you may still find that some of your information is out of date, please be patient whilst these records continue to be updated locally.