Phase 4a Resources

With phase 4a access to Compass going live today there are a range of resources which will be of particular use to those working to continue the updating of records.

  • You can find a comprehensive list of ‘who can do what’ on Compass here.
  • Recordings of the latest webinars – featuring a walkthrough of Compass, this Usersite and Atlantic Data, can be found here.
  • The suite of 14 video tutorials covering everything from logging in, updating training and issuing permits on Compass can be found here.
  • Information on updating roles can be found here, and information on processing disclosures can be found here.
  • Information on permits can be found here.
  • For adult training resources, see the blog post here.

If you are new to Compass you might need to registerlogin, retrieve your username or reset your password. More resources to help you with this can be found here.

Your local reintroduction team of Commissioners, Superusers and Appointments Secretaries are available to support you locally.  The Scout Information Centre is also open 8am-7pm Monday to Friday and 9am-5pm Saturday to help with any enquiries, which includes our Twitter feed @ScoutInfoCentre.

Those logging in may also find that they have a large number of alerts. FAQs on alerts can be found here.

Webinar 18 February

On Thursday 18 February we held a webinar for Phase One and Two Compass users, walking through Compass, and then the User Support Site. You can access the recording of these webinars and the slides and transcript of the questions and answers.

Webinar Slides (PPXT)

Webinar Slides (PDF)

Webinar Recording (Youtube)

Webinar Questions and Answers (PDF)

Thank you to everyone who joined us on the webinar on Thursday, the next webinar will be on 2 March 7.30-8.00pm and you can register for it here.

 

Training Resources

With phase 3 access to Compass going live today there is a range of resources which will be of particular use to those working with adult training.

  • The adult training data FAQs can be found here
  • The FAQs specific to adult training data, and ways to correct records, can be found here.
  • The previously sent email regarding what to expect from training data can be read here.
  • The resources on using Compass to manage adult training can be found here
  • The video tutorial most useful to the training community is ‘How to update a member’s training record’    –  there is a suite of 14 videos on a range of topics.

If you are new to Compass you might need to register, login, retrieve your username or reset your password, resources to help you with this can be found here.

Your local reintroduction team of Commissioners, Superusers and Appointments Secretaries are available locally.  The Scout Information Centre is also open 8am-7pm and Saturday 9am-5pm to help with any inquiries, which includes our Twitter feed @ScoutInfoCentre.

Superusers and Appointment Secretaries will see some changes to what they can do on Compass when Phase 3 goes live. The FAQs related to these changes are below:

Are Appointment Secretaries able to validate training?
Can Superusers recommend Wood Badges?
Who can recommend a Wood Badge on Compass?
Who has access to edit or delete incorrect training records?

Those logging in may also find that they have a large number of alerts. FAQs on alerts can be found here.

Compass Updates 18th February 2016

Updates to Compass since the 12th February 2016

Over the past few days we have made a few changes to Compass and the support website on the back of the feedback you have been providing to us.

Updates to Compass –

  • A button has been added to the account registration page which enables members with non UK Postcodes to register for an account, further guidance can be found here.
  • An issue was discovered with the email system which sends the email messages and reference requests, during the fixing of this issue multiple emails may have been sent in error and we apologize for this. Any remaining emails which have not been received will be sent over the next 2-3 days.
  • The issue with roles showing with the incorrect role status (Pre-Provisional, Provisional or Full) has been resolved for most roles, there is a small number of roles which need to be fixed and the work for this small number remaining continues.
  • As part of the fix put in place to correct role status’s some Superuser’s roles were made Pre-provisional in error yesterday, we have corrected this error however if your Superuser role is still Pre-Provisional please contact the Information Centre who will be able to support you further.

 

New or updated FAQs based on your questions, feedback and reported issues –

Why is it taking so long to load when I try and view a Member’s permit?

I am trying to register for Compass but I have a non UK post code. What do I need to do?

I am trying to send emails through Compass but it doesn’t appear to be working properly?

I am trying to send a SMS (text message) through Compass, but the person hasn’t received it?

I have sent an alert in Compass, how does the person view it?

Do I need to log into Atlantic Data when I request a disclosure in Compass?

Why have I received an email informing me that a new adult has been added when it should have been that a new role has been added to an existing Member?

What will happen if I have spaces in my phone number?

Is it mandatory to use the Adult Information Form when adding a new Member to Compass?

Who receives different emails and alerts from Compass, and what format are they sent in?

I am not able to edit the ‘Visible role title’ field when I add a role to a Member?

Why is it important to register using a unique/your own email address?

I can’t find the member I want to add a role to using ‘Assign New Role’, why is this?

How do I request a disclosure for a member with a double-barreled surname?

Can a role be removed from someone’s record?