Compass Updates 18th February 2016

Updates to Compass since the 12th February 2016

Over the past few days we have made a few changes to Compass and the support website on the back of the feedback you have been providing to us.

Updates to Compass –

A button has been added to the account registration page which enables members with non UK Postcodes to register for an account, further guidance can be found here.
An issue was discovered with the email system which sends the email messages and reference requests, during the fixing of this issue multiple emails may have been sent in error and we apologize for this. Any remaining emails which have not been received will be sent over the next 2-3 days.
The issue with roles showing with the incorrect role status (Pre-Provisional, Provisional or Full) has been resolved for most roles, there is a small number of roles which need to be fixed and the work for this small number remaining continues.
As part of the fix put in place to correct role status’s some Superuser’s roles were made Pre-provisional in error yesterday, we have corrected this error however if your Superuser role is still Pre-Provisional please contact the Information Centre who will be able to support you further.

New or updated FAQs based on your questions, feedback and reported issues –