Compass Updates 10th March 2016

Updates to Compass since  the 18th February 2016

Over the past few weeks we have made a few changes to Compass and the support website on the back of the feedback you have been providing to us.

Updates to Compass –

• The Appointments Reports have been taken offline temporarily to make some change to them based on feedback from members. The reports will be made available as soon as possible. Please check back here for any further updates.
• We have converted the Support Videos to make them downloadable for use offline, click here to access the downloads.
• Small changes to user permissions to provide the correct access within Compass, see here for the full set of user permissions.

Update 5:30pm –

On the 18th February we explained that a number of roles were showing the incorrect role status (Pre-Provisional, Provisional or Full) and a small number of roles would need to be moved back from Full to the correct status. This work was completed today, if whilst showing incorrectly as Full, elements of the Appointments Process (AAC, Commissioner approval, training etc) have been completed, the record on the approvals page will need to be updated. If a CE check is outstanding (and this is the only part of the approval process left to complete) this will be processed by HQ within 14 working days.

New FAQs added based on your questions, feedback and reported issues –

Why have I received multiple emails with the same message?

Why has my Superuser role become pre-provisional?

The Good Service/Gallantry/Long Service Award I have been awarded is not showing on my record?

The Local Training Administrator role been removed, which role is correct to add instead?

I am unable to validate a module whose ‘learning required’ is set as ‘yes’?

I am a Training Manager and I want to add the PLP for and/or recommend a Wood Badge for a role which doesn’t usually require one e.g. a Section Assistant. How do I do this?

Are Appointment Secretaries able to validate training?

Can Superusers recommend Wood Badges?

Who can recommend a Wood Badge on Compass?

Who has access to edit or delete incorrect training records?

Local Training Managers cannot recommend Wood Badges on Compass but it is in their role description, why is this?

What should I enter in the ‘Known As’ name field?

I have sent a email through Compass to multiple Members and one or more person(s) haven’t received it. Why is this?

I have access to recommend/grant permits though Compass, but I can’t see the ‘Add Permit’ button?

Now that Phase 4 has been split into three smaller phases, who will get access and when?

As part of my role as Deputy/Assistant Commissioner I am delegated tasks by my Commissioner, but I do not have these permissions on Compass, why is this?

Why can I not type more than 500 characters when rejecting a permit?

How do I search for someone in Atlantic Data if their surname or forename is less than 3 letters long?